Services

We don’t just deliver an app

We deliver the understanding, the plan and the visibility that make a product succeed: research into your users, a tested design and solid engineering, wrapped in a project that gives you visibility of every step. And when your systems need to work together, we connect them with AI and automation.

User research and discovery

Great products start with the people who use them. Before we design anything, we get to know your users and customers in detail, so every feature is built for a real need.

From $2,900 + GST, as a fixed quote.

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  • Stakeholder workshops

    Get clear on goals, constraints and what success looks like, in numbers.

  • Customer interviews and surveys

    Hear it from the people who will use the product, not just the people paying for it.

  • Personas

    Who your users are, what drives them, what frustrates them and what they need from you.

  • Step-by-step user maps

    How each type of user gets from start to finish today, step by step, with the frustrations and the chances to make it easier marked.

  • Year-in-the-life views

    For products with a seasonal rhythm, a map of who does what, and when, across the whole year.

Four of the user personas created for PitchExamplePitch: personas for every type of user, from coaches to parents, with goals, frustrations and needs.See the project →

Product design and prototyping

We turn what we learn into flows, prototypes and polished screens. A clickable prototype lets you test the idea with customers and investors early, when changes are cheap.

Prototypes from $2,000 + GST, as a fixed quote.

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  • User flows

    The shortest path for each user to get their job done.

  • Clickable prototypes

    A low-fidelity version you can put in front of people to test, before anything is built.

  • Interface design

    Clean, accessible screens for web and mobile, built on a style guide made for your business and brand. No brand or logo yet? We can help you create one.

  • Product brand

    Name, logo and look and feel for new products.

Kwoted guided quote flowExampleKwoted: a nine-step guided quote flow, designed around how car owners describe a repair.See the project →

Product engineering

We build in small, tested increments. Every feature has written acceptance criteria and the automated tests that prove it, and nothing reaches your real customers until you approve it.

Most apps start with a clickable prototype, from $2,000 + GST, as a fixed quote.

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  • Web apps and platforms

    Customer portals, marketplaces, booking systems and internal tools.

  • iOS and Android apps

    One app, built once and published to both the App Store and Google Play, so you’re not paying to build it twice.

  • Accounts, roles and permissions

    The right access for every type of user, designed up front.

  • Payments and marketplaces

    One-off payments, subscriptions and payouts to providers.

  • Integrations

    Connect to the accounting, CRM and messaging tools you already use.

  • Automated quality checks

    Hundreds of automated tests run on every release, including real-browser checks.

Pitch on a phone, tablet and laptopExamplePitch: a multi-sport club platform on phone, tablet and desktop, with fifteen-plus roles and permission sets.See the project →

AI and automation

Most businesses still run on spreadsheets, inboxes and copy and paste. We map how work really flows through your business, then use AI tools to connect your systems and automate the manual steps, with a person in the loop wherever it matters.

From $4,000 + GST, as a fixed quote.

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  • Workflow mapping

    We map how work moves between your people and systems today, and find the steps worth automating first.

  • Connected systems

    Your website, online store, spreadsheets, accounting and CRM sharing data, instead of someone re-typing it.

  • Task lists for your team

    New orders, bookings and enquiries become tasks on your staff’s phones, assigned and tracked to done.

  • Email and enquiry replies

    Replies to common questions drafted in your voice and tone, ready to check and send, or sent automatically.

  • Voice call agents

    An AI receptionist that answers calls day and night, answers questions, books appointments and takes messages.

  • Documents and data entry

    Invoices, forms and receipts read and entered for you, with anything unusual flagged for a person.

  • Safe by design

    Clear rules on what runs on its own and what needs a person, and your data kept private.

ExampleA customer orders online. The order lands in your spreadsheet, a confirmation email goes out, a packing task appears on a staff member’s phone, and when they call to ask about delivery, a voice agent answers.

Project management and visibility

No chasing for updates. You get a live project board with the roadmap, the backlog, who the product is for and the real status of every item, without needing a status meeting.

Our team are certified practitioners in PRINCE2 Agile®, Managing Successful Programmes (MSP®) and Scrum (Certified ScrumMaster®).PRINCE2 Agile® and MSP® are registered trade marks of the PeopleCert group. Certified ScrumMaster® is a registered trade mark of Scrum Alliance, Inc.

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  • Your project board

    Roadmap, backlog, personas, user maps and live status, in one place and always current.

  • A clear backlog

    Work broken into epics, features and user stories, each with acceptance criteria.

  • Now, next, later

    Work sequenced into horizons, so you see what ships now and what comes after.

  • Plain status

    Every item moves through Planned, Designing, Ready for build, Building, Testing, Signed off and Live. No guesswork.

  • Risks, issues and decisions

    Flagged early and recorded with the reason, so nothing is lost or re-argued.

  • You sign off

    Nothing goes live until you’ve seen it working and approved it.

Launch and growth

A product isn’t finished at launch. We help you launch well, measure what users actually do, and keep improving the product month by month.

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  • Launch pages

    A clear landing page that explains the product and captures interest.

  • Analytics

    Measure what users do, not just how many arrive.

  • Support and hosting

    Monitoring, updates and fixes, month to month with no lock-in.

  • Ongoing improvement

    A steady rhythm of improvements, driven by what you learn from users.

Kwoted landing page section explaining how it worksExampleKwoted: a landing page that explains the service in three steps.See the project →
Also

Websites and online stores

Not every project needs a product team. If you need a fast, good-looking website or an online store, we design and build it quickly, at a fixed price.

From $2,000 + GST, as a fixed quote.

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  • Website design and build

    Mobile-first, fast and easy to update.

  • Online stores

    Products, payments, shipping and stock on a proven ecommerce platform, easy for your team to run.

  • Landing pages

    One sharp page for a launch, campaign or idea.

  • Care and hosting

    Hosting, updates, backups and small changes, handled.

Rech Building Group websiteExampleRech Building Group: an image-led website showcasing residential and commercial projects.See the project →
FAQ

Questions we get asked

Can’t see your question? Ask us directly.

How much does a project cost?

Every project gets a fixed-price quote before any work starts, so there are no hourly surprises. As a guide, user research starts from $2,900, clickable prototypes from $2,000, AI automation from $4,000 and websites from $2,000, all plus GST. Most apps start with a prototype, so you can test the idea before committing to the full build. Answer a few quick questions and we’ll send your quote within one business day.

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How long will it take?

As a guide, a basic website takes a few weeks, a polished clickable prototype from two to four weeks, and a full web or mobile app two to three months. The biggest factors are how clear you are on your users’ needs and how quickly we get the inputs and decisions we need from you. Your quote includes a timeline broken into clear milestones, and we keep you updated at each one. If you have a hard deadline, such as a launch or an event, tell us up front and we’ll plan around it.

Tell us your timeline
How will I know how my project is going?

You get a live project board with the roadmap, the backlog, who the product is for and the status of every item, from Planned through Designing, Ready for build, Building, Testing and Signed off to Live. No chasing for updates, and nothing goes live until you’ve seen it working and approved it.

See how we work
Who will I actually be working with?

You’ll have one dedicated contact who leads your project from the first conversation to launch and beyond, backed by our team of strategists, designers, developers and marketers. No hand-offs, and no being passed around.

About us
Who owns the website, app and designs?

You do. Your domain, hosting accounts, code, brand files and designs are yours, set up in your name. If you ever want to take it in-house or move on, you can.

Do you help after launch?

Yes. We offer ongoing support covering hosting, updates, backups, changes and marketing, month to month with no lock-in contract. Or we hand everything over and train your team.

Ask about support
Do you only work with Canberra businesses?

We’re based in Canberra and love working with local businesses, but we work with clients right across Australia. Most of our work happens over video calls, with in-person workshops where they help.

Send us a message
What technology do you use?

Whatever suits your business, budget and team, from easy-to-edit website builders to fully custom code. We’ll recommend an approach and explain the trade-offs in plain English.

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What does AI and automation cost?

Most automation projects start from $4,000 plus GST, as a fixed-price quote before work starts. We usually begin by automating the one step that wastes the most time, so you see the benefit quickly before deciding what to automate next. Running costs for any AI or software services are set out up front, and the accounts are in your name.

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Is our data safe if we use AI?

Yes. Your data stays in your own accounts and systems, and we use business-grade AI services set up so your information isn’t used to train their models. We agree up front what the AI can see and do, keep a record of what it does, and make sure a person approves anything sensitive. We also design around your privacy obligations, such as the Australian Privacy Principles.

Will automation replace our staff?

That’s not the aim. We automate the repetitive work, like re-typing orders, chasing tasks and answering the same questions, so your team can spend their time on customers and the work that needs a person. Your staff stay in control: they see what’s been automated and can step in at any point.

See AI automation

Tell us what you need. We’ll reply within a day.

Answer a few quick questions and we’ll come back with a fixed quote, or a few questions to firm it up, within one business day. No obligation, no jargon.